The information in this Privacy Policy is for general guidance only. The TRACOL Management Information System Team does not make any representations or warranties (expressed or implied) as to the accuracy, currency, completeness, or authenticity of the information. The Digital Transformation Hub, its end users and agents do not accept any liability to any person for the contents of in this template document. The contents do not constitute or contain any legal advice, are not intended to be a substitute for legal advice and should not be relied upon as such. You should seek legal advice or other professional advice in relation to any particular matters you or your organisation may have questions about or need assistance with.
TRACOL Capital Berhad values and respects the privacy of the people we deal with. TRACOL Capital Berhad is committed to protecting your privacy and complying with the Privacy Act 1988 (Privacy Act) and other applicable privacy laws and regulations.
This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.
The personal information we collect about you may include:
Name;
Mailing or street address;
Date of birth;
Email address;
Phone number;
Under certain circumstances, TRACOL Capital Berhad may need to collect sensitive information about you. This might include any information or opinion about your racial or ethnic origin, political opinions, political association, religious or philosophical beliefs, membership of a trade union or other professional body, sexual preferences, criminal record, or health information.
If we collect your sensitive information, we will do so only with your consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law, and we take appropriate measures to protect the security of this information.
You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.
We collect your personal information directly from you when you:
interact with us over the phone;
interact with us in person;
interact with us online;
participate in surveys or questionnaires;
attend a TRACOL Capital Berhad event;
subscribe to our mailing list;
apply for a position with us as an employee, contractor or volunteer;
We may also collect your personal information from third parties or through publicly available sources, for example from TRACOL Capital Berhad.
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
provide you with information or services that you request from us;
deliver to you a more personalised experience and service offering;
improve the quality of the services we offer;
internal administrative purposes;
marketing and research purposes;
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
our third party service providers (for example, our IT providers);
our marketing providers;
our professional services advisors;
Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia, including in Malaysia.
Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if:
you have given us your consent to disclose personal information to that third party; or
we reasonably believe that:
the overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the APPs; and
the law or binding scheme can be enforced; or
the disclosure is required or authorised by an Australian law or court / tribunal order.
TRACOL Capital Berhad will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
having a robust physical security of our premises and databases / records;
taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;
having technological measures in place (for example, anti-virus software, fire walls);
The TRACOL Capital Berhad website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the TRACOL Capital Berhad website(s).
We do not use cookies to identify you, just to improve your experience on our website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record- keeping obligations.
TRACOL Capital Berhad website(s) may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.
For complaints about how TRACOL Capital Berhad handles, processes or manages your personal information, please contact +603-2280 6956 (G Tower, HQ). Note we may require proof of your identity and full details of your request before we can process your complaint.
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:
hello@tracolasia.com
+603-2280 6956 (G Tower)
+603-9775 2460/ 2461 (3 Tower)